Solutions Engineer

Solutions Engineer

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Location: Seattle, WA (Hybrid)

Department: Solutions Engineering (Pre-Sales)

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About Josys

Josys is a SaaS Management Platform redefining how IT operates. We provide a next-gen solution to manage SaaS sprawl by giving IT teams complete visibility and control over their software stack. With over $225 million in funding, we’re one of the fastest-growing startups in Japanese history, now scaling globally to tackle shadow IT and secure cloud environments.

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The Role

We’re looking for a Solutions Engineer who blends technical expertise, customer empathy, and storytelling. Your focus will be helping mid-market IT teams and MSPs evaluate, architect, and adopt Josys.

You will own technical discovery, product demos, integration strategy, documentation, and PoC execution.

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What You’ll Do

• Partner with Account Executives to drive opportunities from discovery through technical validation.
• Lead presales discovery sessions to understand customers’ SaaS usage, IT controls, and security requirements.
• Deliver compelling demos and solution walkthroughs tailored to enterprise use cases.
• Build integration plans with Directory/SSO (Okta, Azure AD), HRIS, ITSM, MDM, and API endpoints.
• Lead proof-of-concepts and pilots; troubleshoot configuration and technical blockers.
• Own RFP/RFI responses and technical solution documentation.
• Translate technical needs into crisp solution proposals and architecture diagrams.
• Work closely with Product & Engineering to surface customer insights and influence roadmap.
• Create reusable playbooks, demo scripts, integration templates, architecture diagrams, etc.
• Support handoff to Customer Success post-close to ensure seamless onboarding.

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Qualifications

• 4–6+ years in Solutions Engineering, Sales Engineering, Technical Consulting, or Technical Presales.
• Strong proficiency in SaaS architecture, identity, and IT integrations (SSO, SCIM, APIs).
• Experience presenting to senior IT stakeholders (CIO, CISO, IT Directors, Ops, Procurement).
• Strong problem-solving ability and customer empathy.
• Excellent communication and ability to simplify complex technical topics.
• Comfortable working in a fast-paced, startup environment and influencing product decisions.